Replaceable SIM card4G Trail Camera TC18
User Manual DownloadFAQ
Q1: How to Connect and Use the TC18 Trail Camera?How to Connect and Use the TC18 Trail Camera?
It is recommended to install the camera at your desired location after a successful connection. Here is the correct way to connect the 4G LTE Trail Camera:
1. Download and register to log in to the Ubox APP.
2. With the camera turned off, insert the SIM card and SD card, then press and hold the power button to turn on the camera.
3. Open the UBox APP, select to install a 4G device, and check that the device's blue light is on continuously.
4. Use your smartphone to scan the QR code on the camera body and wait for the connection to be successful.
If you cannot connect, please try pressing and holding the camera's reset button for 4-5 seconds, and wait for the camera to make a reset sound before attempting to connect again.
After a successful connection, please refer to the installation video to install the camera.
Installation Steps:
1. Secure the camera tightly on a tree with a strap or install it on a wall with screws.
2. After the camera is installed, connect the solar panel. Make sure your solar panel is installed in a location where it can be exposed to sunlight to ensure subsequent solar charging. Then, use a bracket to fix the solar panel and connect it to the camera.
If you have any other questions, please contact us via: support@usogood.co
Q2: The camera's indicator light flashing red and blue.
Based on your description, I speculate there might be the following two situations:
1. The SIM card was inserted while the camera was powered on, causing the camera to fail to recognize the SIM card, resulting in the red and blue flashing. Please press and hold the power button to turn off the camera, then insert the SIM card and press the power button again to turn on the camera. At this point, the SIM card can be used normally.
2. The data on the SIM card has been used up. You can check and top up in the camera settings on the home page of the APP. If it is a card from another operator, you need to go to the corresponding operator to inquire and top up.
If you have any other questions, please contact us via: support@usogood.co.
Q3: Camera offline and can't be connect.
I speculate that your camera may be offline due to the following reasons, please check the reasons for the disconnection and make adjustments.
Poor data signal at the camera installation location, causing the camera to go offline: Open the rubber plug at the bottom of the camera lens, press and hold the reset button to recharge the camera, then follow the connection steps to reconnect the camera, and at the same time, please move the camera to a location with a strong data signal to avoid disconnecting again.
The camera has run out of power: Please check if the solar panel is not placed in the sunlight, which may lead to insufficient power supply. Connect the camera to power, then open the rubber plug at the bottom of the camera lens, press and hold the reset button to recharge the camera, and follow the connection steps to reconnect the camera.
If you have any other questions, please contact us via: support@usogood.co.
Q1: Camera's night vision distance.
The night vision distance of the camera is up to 10m.
Q2: How to switch the camera's night vision to color.
A1: After the camera is successfully connected, turn on the “LED Indicator” in the camera settings to switch to color night vision mode, but if you are using it for outdoor hunting, it is recommended to use the black and white night vision mode to avoid scaring away the animals..
Q1：Camera don't have motion detection notification.
A1：Since the camera uses PIR motion detection notifications, it will only send notifications when it detects moving objects. Therefore, if no moving objects pass by after the camera is installed, it will not trigger the detection notification.
Also, please check if "Motion Detection" is enabled in your APP settings, and if it is turned off, please turn it on. Secondly, please check if the notification permissions for the APP in your phone settings are turned on, and if they are turned off, please turn them on. Finally, if there are still no detection notifications, please check if there is a detection time period setting in the "Set Alarm" module of your camera settings, and if so, please turn it off.
If you have any other questions, please contact us via: support@usogood.co.
Q2：The camera sends a motion detection notification, but there are no moving objects in the playback.
The possible reasons for this could be:
1. The swaying of tree leaves or sudden large-scale shaking in the detection frame can also trigger a PIR motion detection alarm.
2. Poor network conditions may cause a delay in the camera starting to record motion after detecting an animal, resulting in no moving objects in the stored motion detection footage.
It is recommended to adjust the "Motion Detection" sensitivity to medium in the camera settings to avoid false alarms; secondly, install the camera in a location with a better data signal to prevent the omission of recording moving objects.
If you have any other questions, please contact us via: support@usogood.co.
Q1：Does the camera support the insertion and use of other SIM cards?
A1：The camera supports data services from Verizon, T-Mobile, and AT&T, so SIM cards from these three data service providers can be chosen for use. However, it is recommended to continue using the SIM card provided with the camera, which supports the networks of all three data service providers, thus avoiding the camera going offline or experiencing stuttering in live monitoring due to poor signal at the installation location. Additionally, the provided SIM card offers the convenience of easy recharge and the advantage of affordable data plans.
Q2: How to Check and Top Up Data for the Included SIM Card in the Camera.
A1：You can check or top up the data for the SIM card included with the camera by accessing the settings button at the top right corner of the corresponding camera in the device section on the UBox homepage.
Q3: The Price of the Data Plan for the Included SIM Card in the Camera.
US
300MB/30Days: $5.90
3GB/30Days: $14.90
6GB/180Days: $79.90
30GB/180Days: $139.00
12GB/360Days: $139.90
60GB/360Days: $229.00
EU:
Unlimited Streaming/30Days: €12.9
Unlimited Streaming/90Days: €35.9
Unlimited Streaming/180Days: €59.9
Unlimited Streaming/360Days: €99.9
Unlimited Streaming/720Days: €179.9
Q1: SD card capacity supported.
The camera supports up to 128GB of SD card storage for surveillance video playback.
Q2: Camera does not recognize the SD card.
Please make sure that your SD card is a valid SD card and the capacity of the SD card must not be larger than 128GB, and then insert the SD card when the camera is turned off.
If you have inserted the SD card and the camera does not recognize it, please pull out the SD card and turn off the camera and then insert the SD card, then turn on the camera to see if the SD card is recognized, if it is still not recognized, please long press the reset button in the rubber stopper under the lens of the camera to reset the camera and then reconnect the camera, at this time the SD card will be recognized.
If you follow the above steps and the SD card is still not recognized, please format the SD card to FAT32 format on the computer side and follow the above steps again.
Q3:SD card is recognized but there is no surveillance playback recording..
Because the camera adopts PIR detection, it will not store surveillance video when there is no motion detection. Please check whether “Motion Detection” is enabled in APP camera settings, if not, please enable it; secondly, please check the arming time in “Set Arming”, please choose all-day arming.
Q1: Forgot your password?
A1: Enter the universal password '1111'
Q2: The camera can be turned on, but other abnormalities occur.
A1: Try the following solution:1. Replace the battery with sufficient charge.
A2. Replace the memory card and format it with the camera.
A3. Restore the camera to default settings and restart.
Q3: Battery power consumption is fast.
UBox APP. Currently supports download and use on Android, Apple and iPad, it does not support PC use now.
Q4: How to contact us?
If you have any other questions, please contact us via: support@usogood.co.