Monocular AT33
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Monocular Focusing Video
FAQ
A: Binoculars & monoculars not magnifying are usually caused by wrong lens installation. We promise that all of our binoculars & monoculars are 100% manually inspected before leaving the factory in order to avoid such problems.
The following picture shows the magnification of our proper AT33.
If the magnification of your AT33 monocular is the same as the original camera of your cell phone, please don't hesitate to contact our after-sales support team (email: support@usogood.co) to get a free replacement.
Note: Adding the code on the package (in the format HQYDXXXXX) to your email can help us process your issue faster, thank you!
A: The first generation of AT33 molds were designed this way. This does not affect the normal focus. So please feel free to use it. And we have modified this design in the second generation of AT33 molds.
However, if the picture of the monocular does not change when you turn the focus ring( please turn to the left or right a few more times), please contact our after-sales support team and get a free replacement. (email: support@usogood.co)
A: All of our products are delivered by Amazon, including shipping and returns. This kind of problem is usually caused by a violent collision received during shipping.
If you received a monocular with the kind of issues above, please contact our after-sales support team (email: support@usogood.co) for a free replacement.
Note: Adding the code on the package (in the format HQYDXXXXX) to your email can help us process your issue faster, thank you!
A: Please use the cleaning cloth in the package to wipe the eyepiece and objective lens, if there is still dirt / black spot / cloudy / etc. inside the monocular, please contact the after-sales support team (email: support@usogood.co) and get a free replacement.
Note: Adding the code on the package (in the format HQYDXXXXX) to your email can help us process your issue faster, thank you!
A: The AT33 monocular has a twist-up eyecup, so it is suitable for users who wear glasses.
When you use the monocular with glasses, make sure the eyepiece of the monocular and your glasses are wiped clean. Do not rotate the eyepiece up, just observe directly.
When using monoculars without glasses, please rotate the eyecups up to ensure the most comfortable viewing experience.
A: If you received a package with broken or missing items, please contact our after-sales support team for a replacement. (After-sales Email: support@usogood.co)