D45 Support

Q1: How to Connect and Use the D45 Indoor Camera?
Here are the connection steps
①Download the Canny Cam APP and register an account and log in
②Plug in the camera, then push up the camera lens and press and hold the reset button to reset the camera. Wait for the camera to make a "reset successful" sound and then prepare to connect the camera
③Click "+" on the homepage of the APP, select "PTZ camera", click to confirm that the power supply is connected, and scan the QR code on the camera body
④Enter the wifi name and wifi password, and click next
⑤Use the camera to scan the QR code that appears on the phone and connect the camera⑥Name the camera

Q2: The camera is offline, how to reconnect?
Please check whether the camera is offline due to power outage. If it is offline due to power outage, reconnect the power supply to solve the problem.
If it is offline due to wifi disconnection or poor wifi network, please long press the camera reset button to reset the camera, wait for the camera to make a "reset successful" sound, and then follow the connection steps to reconnect the camera
Notice: The camera connected via 5Ghz WiFi needs to be placed in the same space as the wifi router at all times, otherwise the camera will be offline due to network disconnection.

Q3: The camera monitoring screen is always loading.
The speed of loading the camera's live monitoring screen is linked to the network and the viewing clarity. If you are connecting the camera via 2.4Ghz wifi, please move the camera near the wifi router. If you are connecting the camera via 5Ghz wifi, if the loading time is too long, please reduce the viewing clarity of the live monitoring screen to automatic.
If you still cannot view it after following the above steps, please take a photo of the QR code at the bottom of the camera and send it to: support@usogood.co, our customer service staff will help you solve the problem.

Q4: The PTZ control of the camera rotation is slow to respond.
The transmission speed between the command sent by the mobile phone APP and the command received by the camera depends on the speed of the network, so there will be a delay if the network is not good.

Q5: The camera does not automatically track the movement and rotation of the object.
The automatic tracking function of the camera needs to be manually turned on in the APP settings before it can be used. Please click "..." in the upper right corner of the monitoring live screen to enter the camera settings page, then click "Alarm Management" and turn on the "Motion Tracking" switch.

Q1: Motion detection does not work.
Please check whether the camera is in sleep mode first. If not, check whether the camera has motion detection turned on: In the upper right corner of the camera monitoring live screen, click "Alarm Management" in the camera settings, click "Motion Detection", and turn on "Allow Alarm". It is recommended to check "Human Detection" and "Screen Change" in the detection type in this module to prevent the camera from missing motion detection.
If this module is turned on but still cannot receive motion detection notifications, please check:
① Whether the detection time period in motion detection is set abnormally;
② Whether the mobile phone notification switch in "Alarm Management" is turned on;
③ Whether the notification permission of the APP in the mobile phone settings is turned on.
If you have any other questions, please contact us via: support@usogood.co.

Q2: Sound detection does not work.
Please check whether the camera is in sleep mode first. If not, check whether the camera has sound detection turned on: In the upper right corner of the camera monitoring live screen, click "Sound Detection" in the "Alarm Management" of the camera settings, and turn on "Allow Alarm". It is recommended to adjust the sound sensitivity to medium in this module to avoid false alarms caused by environmental noise. If this module is turned on but you still cannot receive sound detection notifications, please check
① whether the detection time period in the sound detection is set abnormally;
② whether the mobile phone notification switch in "Alarm Management" is turned on;
③ whether the notification permission of the APP in the mobile phone settings is turned on.
If you have any other questions, please contact us via:support@usogood.co.

Q3: How to adjust the excessive detection messages.
It is recommend that:
① adjust the sensitivity of "motion detection" and "sound detection" in "alarm management" in the camera settings to reduce false alarms;
② adjust the interval time of "alarm frequency" in "alarm management" in the camera settings to reduce the number of detection alarms, but it will not affect the detection effect of the camera.

Q4: How to turn off the sound of the detection alarm.
In the camera settings, adjust the "Siren" setting in "Alarm Management". If motion is detected, an alarm will sound. The sound can be selected as an alarm tone or a prompt tone. This function is turned off by default. If you do not need this function after turning it on, you can choose to turn it off.

D45 Security Camera

FAQ