A: It is normal to have difficulty adapting to binoculars when using them for the first time. Please follow the steps below to adjust the focus a few more times. If you still can't get a clear view eventually, please contact the after-sales support team(email: support@usogood.co) and get a free replacement. Adding the code on the package (in the format HQYDXXXXX) to your email can help us process your issue faster, thank you!

Step 1, open or remove all lens caps. Look through the binoculars with both eyes and bend the binoculars slowly until you see a single circular view.

Step 2, close your right eye (or close the right objective lens cover). Slowly adjust the center focus ring until you get a clear view with your left eye. Then open your right eye (or open the right objective lens cover).

Step 3, close your left eye (or close the left objective cover). Slowly adjust the diopter adjustment ring(under the right eyepiece) until your right eye gets a very clear picture. Then open your left eye (or open the left objective cover).

Step 4, at this point, you have focused your binoculars. When you use the binoculars to view items at different distances thereafter, simply adjust the central focusing ring with both eyes open.

Note: If you change the user, you need to adjust from the first step again.

A: It is normal to have difficulty adjusting the independent view of both eyes to overlap when using binoculars for the first time. Please bend the binoculars slowly while looking through them with both eyes at the same time. You can try a few more times to get used to the binoculars until you get a single circular image.

A: Please try the following with the binoculars unbent/ unfolded.

1. Look through the left eyepiece with your left eye. Please slowly adjust the distance between the two barrels(bend the binoculars) so that your right eye can see the center of the right eyepiece. You can try a few more times to get used to the binoculars until you get a single circular image.

2. Look through the left eyepiece with your left eye. If you cannot see the middle of the right eyepiece with your right eye at this point, the binoculars may not be right for you. (e.g. the following picture) You can request a return for a refund on Amazon or contact the after-sales support team for a refund. (After-sales Email: support@usogood.co)

A: Please use the cleaning cloth in the package to wipe the eyepiece and objective lens, if there is still dirt / black spot / cloudy / etc. inside the binoculars, please contact the after-sales support team (email: support@usogood.co) and get a free replacement. Adding the code on the package (in the format HQYDXXXXX) to your email can help us process your issue faster, thank you!

A: If you receive a package that is missing any of them, or if you receive a broken one, please contact the after-sales support team and get a free replacement. (After-sales Email: support@usogood.co)

A: Below are all the parts of the smartphone adapter supposed to come with the packages. If you do not receive either one of them or received a broken one, please contact the after-sales support team and get a free replacement. (After-sales Email: support@usogood.co)

A: The eyepiece cover you received has a small hole at each end. One hole is closed and the other end is open. This design is mainly to facilitate your daily use. Please refer to the picture below for its usage.

A: Because plastic is more polluting to the environment, our items are packaged directly from cardboard boxes without plastic seals.All of our products are delivered by Amazon, including shipping and returns. If you received a package with broken or missing items, please contact our after-sales support team for a replacement. (After-sales Email: support@usogood.co)